Frequently Asked Questions

Orders are dispatched within 1–2 business days. Delivery takes 2–3 days in Telangana, 3–5 days in metro cities, and 5–7 days across the rest of India. Remote areas may take up to 10 days. These are estimates — see our Shipping Policy for details.

Yes — shipping is free on all orders of ₹499 and above. Orders below ₹499 carry a flat ₹49 shipping charge.

Once your order ships, you'll receive an email with the courier name, tracking ID, and a tracking link. You can also see your order status anytime in your Account page.

Yes, free of charge — as long as it hasn't been dispatched yet. Email contact@myfluno.com with your order ID. Once dispatched, cancellation isn't possible, but you can use our return process.

Not yet — we currently ship within India only.

Unopened products in original sealed packaging can be returned within 7 days of delivery. Opened or used products cannot be returned for hygiene reasons, unless they're defective. Damaged, defective, or incorrect items must be reported within 48 hours of delivery.

Raise a support ticket at myfluno.com/support within 48 hours of delivery, then upload clear photos of the damaged product, packaging, and shipping label directly in the ticket chat — this is mandatory for the claim to be processed.

Approved refunds are processed within 5–7 business days after we receive and inspect the returned product, credited to your original payment method. Your bank may take a few additional days to post it.

Yes — a download link for your GST invoice is included in your order confirmation email.

We accept UPI, credit/debit cards, net banking, and popular wallets — all processed securely through Razorpay. We never see or store your card details.

Not at the moment — all orders are prepaid. We're working on adding COD soon.

Enter your coupon code in the "Coupon code" box in the Order Summary at checkout and click Apply. The discount is reflected immediately in your total.

Don't worry — failed payments are automatically refunded by your bank within 5–7 business days. If it doesn't arrive, contact us with your payment reference and we'll chase it with Razorpay.

Our formulas are made to be gentle and we avoid unnecessary harsh chemicals. That said, everyone's skin is different — always do a patch test before first use, and check the full ingredient list (printed on every pack and listed on each product page) for known allergens.

No. Fluno products are not tested on animals.

Each product carries its manufacturing date and best-before period on the pack. As a rule of thumb, use within the period-after-opening (PAO) indicated on the label for best results.

Fluno products are formulated and made in India.